Questions and Answers on the INFINITI "MyINFINITI Expert" Program
As part of INFINITI's commitment to thoughtful hospitality and a first-class ownership experience, we are pleased to introduce the MyINFINITI Expert program. This personalized service is designed to help you become fully acquainted and confident with all the innovative features and technologies of your new INFINITI vehicle.
Through a one-on-one session with a dedicated INFINITI Product Expert, you will have the opportunity to receive a tailored, in-depth walkthrough of your vehicle's systems. Whether you prefer an in-person or virtual consultation, your MyINFINITI Expert will answer your questions and demonstrate key features, ensuring you get the most out of every drive. This service is provided at no additional cost and is another way we aim to make your ownership journey effortless and enjoyable.
1. What is a MyINFINITI Expert?
MyINFINITI Experts are fully trained third-party product specialists. They represent the INFINITI brand, wear
INFINITI attire, and provide clients with a white-glove experience. As dedicated product experts, they know
INFINITI vehicles inside and out.
2. Where is the appointment conducted?
MyINFINITI Expert appointments were previously also conducted at the client’s home, but all are now done
virtually via ZOOM.
3. How long is an appointment with a MyINFINITI Expert?
MyINFINITI Expert appointments are scheduled for 60 minutes.
4. What is the optimal time for the client to participate in a MyINFINITI Expert appointment?
The appointment can be sooner or later, but it’s recommended that clients drive their vehicle for a while to
identify any questions.
5. Is this service included with the new purchase or lease of a new 2025/2026 QX80 and the 2026 QX60?
Yes, MyINFINITI Expert is included with the purchase of a new 2025/2026 QX80 and the 2026 QX60
6. When should you schedule the MyINFINIT Expert appointment on behalf of the client?
It is recommended that consultants schedule the client appointment during delivery of ICAR-X. It can be found
after the Features Presentation section on the same screen that you schedule their first service appointment. It
can also be scheduled via the MyINFINITI App after delivery. The Client Experience Coordinators can also
schedule once they contact the client.
7. What is an INFINITI Client Experience Coordinator?
An INFINITI Client Experience Coordinator contacts the client after the purchase to ensure they feel satisfied, they answer initial vehicle questions, they assist with enrolling in INFINITI technologies such as the Owner Portal or the MyINFINITI App. And, they will also check to ensure a MyINFINITI Expert appointment has been made on the client’s behalf.
8. On which models do clients receive a call from a Client Experience Coordinator?
Client Experience Coordinators are only for 2025 QX80 and 2026 QX80. It’s an enhanced ownership benefit for QX80 clients. CEC’s are not available on 2026 QX60.
